Ms Loala

I’ve kept this bottled up for quite sometime but I have to let it out of my system eventually.

First of all, I admit that I’m the hugest fan of Mr. Baker. Not an event pass by that I don’t think of buying that delicious Chocolate Ganache or that refined Pomegranate dessert. They’re just a delight to the eye before the mouth. But with those tasty desserts, a “tasty” customer service mush be provided as well! I’m not really sure about other branches but my main complain here is about Almahboula Branch. Apparently, the staff are robotically trained to greet and thank the customer with the least heart full manner. They’re not friendly, they don’t smile and they absolutely don’t converse! I literally have to beg to know the ingredients for a cake and all i get in response for that matter is a basic feed back: chocolate cake ma’am \ Oreo cheese cake madame.

Now i’m not really sure why they’re neglecting a good customer service. Whether they’re under paid or forced to work for long hours is not of my business, but the staff have to be motivated to work in such delightful place that offers sweets! Hell if i went to a butcher shop I would be greeted warmly! I hate to say this but in a lot of occasions I find myself changing my course and drive to Cake ‘n Bake absolutely for their outstanding service.

Life isn’t so sweet after all Mr. Baker.